Do I have direct access to phone numbers I collect?

Our aim is to enable thoughtful communications between you and the end user, particularly when it comes to SMS, where we also have legal and compliance obligations. We have clear opt-out and opt-in policies in place, so we currently keep the end user’s phone number private aside from texting them through the Norby platform.

You can export all other data (name, email, any other information you’ve collected) about your contacts from Norby. Of course, we understand there are legitimate reasons to want to export contacts’ phone numbers, and we are currently working on an opt-in module that will allow you to do so while still remaining fully compliant with telecommunications regulations. Please check back here for further updates on this. If you additional questions please reach out to


*Last updated 7/26/2021*